ONEcard support
Support is available to help users manage and use their ONEcard, the official University of Alberta identification card. The ONEcard provides access to campus buildings, services, and resources, and can be used for purchases, printing, library borrowing, and more. Users can upload their photo, add funds, view account balances, and manage card features online. In-person assistance is available at service centres for questions, troubleshooting, and account support. Additional help is available through online resources, FAQs, and a chatbot. This service ensures users can fully access and use their ONEcard for daily campus activities.
Service Offerings
- ONEcard account support and troubleshooting
- Add funds to ONEcard accounts
- Upload photo for card issuance
- Access ONEcard services (printing, purchases, library, building access)
- Assistance with card use and features
- Online account management tools
Location
9104 HUB Mall (HUB)
Hours of Operation
ONEcard InfoLink Service Centre:
Monday - Friday, 8:30 a.m. - 4:30 p.m.
Monday - Friday, 8:30 a.m. - 4:30 p.m.
What to Expect
Users can receive assistance with managing their ONEcard, including accessing services, troubleshooting issues, and managing funds. The ONEcard can be used for purchases, printing, building access, library services, and more.Cost
Fees may apply for optional services such as adding funds or purchasesSpecial Conditions
- The ONEcard is the official University of Alberta identification card
- Required for access to many campus services and spaces
- Some services require adding funds to the card
- Online tools are available for account management and support
Audience: Undergraduate students, Graduate students, Instructors, Researchers, Employees
Home Campus: North Campus, Augustana Campus, Campus Saint-Jean, South Campus, Enterprise Square
Delivery format: In-Person: North Campus, In-Person: Augustana Campus, Live Chat/Chatbot, Webpage
Access: Drop-In/Walk-In, Access anytime
Service Provider: Campus Services
Language: English